FAQs

How can I book ONCF train tickets online?

You can book ONCF train tickets online through the official ONCF platform or use a trusted third-party service like ours. Select your route, travel date, and class, then pay securely using your preferred payment method. Your e-ticket will be sent instantly by email.

What is the Al Boraq train?

Al Boraq is Morocco’s high-speed train operated by ONCF. It connects Casablanca, Rabat, Kenitra, and Tangier at speeds up to 320 km/h, significantly reducing travel time.

Can I change or cancel my ONCF ticket?

Yes. Tickets can be exchanged or refunded at ONCF counters or online (if booked through the official website). Refund and change policies depend on the ticket type and how far in advance you make the request.

Are ONCF trains reliable and safe?

Yes. ONCF trains are considered safe and reliable. Al Boraq and long-distance trains are punctual and maintained to international standards. Delays can happen occasionally, especially on regional lines.

Do Moroccan trains have Wi-Fi?

Most ONCF trains, including Al Boraq, do not currently offer free Wi-Fi onboard. Some First Class coaches may offer limited connectivity, but it is not guaranteed.

Do ONCF trains have First and Second Class?

Yes. ONCF offers both First Class and Second Class tickets. First Class provides assigned seating and more comfort, while Second Class is more budget-friendly with standard seating.

How much do ONCF tickets cost?

Ticket prices vary depending on the route, class, and how early you book. For example, Casablanca to Marrakech can range from 49–160 MAD. Use our [Prices page] to view fare estimates.

Is it better to buy ONCF tickets in advance?

Yes. Booking in advance helps secure lower fares and guarantees your seat, especially during holidays or busy weekends.

How early should I arrive at the train station?

For regular trains, arriving 10–15 minutes before departure is usually enough. For Al Boraq high-speed trains, arrive at least 20–30 minutes early, especially if it’s your first time.

Can I take luggage on ONCF trains?

Yes. ONCF allows one or two bags per person without extra fees. There are luggage racks above the seats and near the doors. Keep valuables with you at all times.

Do children get discounted train tickets?

Yes. ONCF offers discounts for children under 4 (free) and reduced prices for kids aged 4–12. Proof of age may be required.

Can I take pets on ONCF trains?

Small pets are allowed if carried in secure pet carriers. Larger animals are generally not permitted. It’s best to check with station staff for current policies.

Which payment methods are accepted?

We accept major credit cards, debit cards, and mobile payment options. All payments are secured and encrypted.

Are ONCF train stations easy to navigate?

Yes. Major ONCF train stations like Casablanca-Voyageurs, Rabat-Agdal, and Marrakech are modern and well-signposted. Staff usually speak Arabic and French, and some speak English. Digital displays show train times and platforms.

Can I bring food or drinks on the train?

Yes, you are allowed to bring your own food and drinks. On some routes and Al Boraq trains, trolley service or vending machines may be available for snacks and refreshments.

Are there night trains in Morocco?

Yes. ONCF offers overnight trains on select routes, like Marrakech to Oujda or Tangier. Some night trains have sleeping cabins (couchettes) or First Class compartments.

What is the difference between ONCF and Supratours?

ONCF operates Morocco’s train network. Supratours is a bus company that complements ONCF’s network by serving destinations not accessible by train. Some train tickets include a Supratours connection.

Do I need to print my ticket?

If you book online, a digital ticket is usually enough. You can show it from your phone. However, for older routes or some stations, printing is still recommended.

Are seats on ONCF trains assigned?

• First Class: Yes, your seat is automatically assigned and printed on the ticket.

• Second Class: Sometimes it’s open seating (first-come, first-served), especially on regional trains. On longer routes, seats may be assigned at booking.

Are ONCF trains accessible for people with reduced mobility?

ONCF is improving accessibility across its stations and trains. Main stations have ramps, elevators, and assistance services. Some newer trains (especially Al Boraq) have designated wheelchair spaces, but it’s best to check availability in advance.